.:: The Berwick ::.

This certifies that you will find-
An excellent overall quality of service
Excellent quality comfortable bedrooms
Well maintained practical décor
An excellent choice of quality items available for breakfast
Other meals where provided will be freshly cooked from excellent quality ingredients
An excellent level of comfort provided for you, with excellent levels of customer care.

The Berwick has adopted the principles of the Welcome to Excellence customer service training for the tourism industry delivered by Regional Tourist Board Partnerships Limited
(Recognised as one of the UK’s most successful customer services training initiatives)

You can therefore expect:

A warm and courteous welcome
That all efforts will be made to cater for your needs
That we will endeavour to provide any information you may need to make your stay in the area as pleasant and enjoyable as possible
Staff who respect the value of your business
That any complaint you have will be handled promptly with respect and courtesy
That your comments about the service will be welcomed.

Yvonne and Eddie have attended the following courses:

Welcome Host – focusing on the customer, acquiring, understanding and updating relevant customer care skills
Welcome Management – assisting managers and owners develop their understanding, skills and competencies needed for effective customer service
Welcome All – offering practical advice and guidance on providing service excellence to customers with specific needs
Smarter Marketing – assisting small businesses by combining an introduction to sales and marketing with an overview of e-marketing

Bed and breakfast/Guest Accommodation
of the year 07/08
2^ND PLACE
HIGHLY COMMENDED

CRITERIA - This award covers all types of Bed and Breakfasts and Guest Accommodation… the award winner will offer a high standard of accommodation and customer care in a homely and friendly atmosphere

FINALIST

The category is open to any accredited establishment offering bed and breakfast and/or guest accommodation and recognizes businesses which have continued to develop their establishment over recent years, demonstrated investment in their facilities and shown consideration of customer needs

The Berwick was one of only 25 to achieve this award and the first to be upgraded.

This award helps to provide a guarantee that the hotel satisfies the legal requirements relating to food hygiene, trading standards, health and safety, as well as providing healthier menu options and a completely smoke free environment

The National Clean Air GOLD Award
Securing freedom from tobacco smoke

The Berwick has received this award in recognition of its outstanding commitment in providing a tobacco smoke free environment to protect the health, safety and well being of all who enter the premises

LANCASHIRE EXCELLENCE IN TOURISM AWARDS

play an important part in enhancing Lancashire’s image as a first class tourism destination.

These awards promote individual
excellence within the industry

November 2006
Yvonne was a
Finalist in the Excellence
in Customer service
category

The Berwick was highly commended in the King Edward Avenue Hotels cluster group.

Yvonne & Eddie received this award for The Berwick in in its first full year of trading